Understand the workflow
Use How it works when you need the real self-serve path from listing setup through review and final delivery.
Open workflowOverview
Help
Find the fastest SEAREI path for workflow, pricing, deliverables, compliance, security, and rollout questions.
Quick answers
Common questions before placing your first order.
- Do I need a subscription to place an order?
- No. Solo staging ($29/image) and MLS Ready ($15/image) require no subscription. You pay per order. Team plans are annual prepaid credit pools — those require a commitment but offer 14–41% off solo pricing.
- What file formats can I upload?
- JPEG, PNG, TIFF, or HEIC. Minimum 1500 × 1000 px. RAW files are not accepted.
- Is the compliance pack included in every order?
- Yes for every paid staging order ($29/image). MLS Ready ($15/image) is compliance-only — for agents who already have staged photos and just need the disclosure packaging.
- Which MLS markets does SEAREI cover?
- California (AB 723), Washington, NWMLS, and British Columbia. Each jurisdiction gets the specific disclosure wording its rules require — not a generic label.
- How long does delivery take?
- Standard delivery is 24 hours.
- What if I don't like the staged result?
- Every order includes one complimentary revision. Submit the revision request from your dashboard — the team reviews within 4 business hours. If the result doesn't meet your original brief, the revision is at no cost.
Get help
Start with the page that answers your question fastest.
Help points you to the current workflow, pricing, compliance, security, or human-handoff path without making you dig through the site first.
Check pricing and outputs
Use Pricing for the current solo and org pricing model and Deliverables for the asset types a finished job can expose.
Review pricingReview compliance guidance
Use the Compliance hub when you need guidance on disclosures, verification artifacts, and jurisdiction-specific requirements.
Review complianceAsk for a human handoff
Use Demo first when you want to choose between self-serve, team rollout contact, technical review, or general contact before sending a message.
Choose pathWhat help covers
Use the live answer first, then move to the right handoff.
Start with the current product answer
Help points you to the live workflow, pricing, deliverables, security, and rollout pages instead of making you hunt through a generic support index.
Keep legal interpretation separate
Compliance pages explain workflow support and disclosure posture, but final rule interpretation still belongs to the governing channel and local counsel.
Escalate when the page is not enough
If the page answers most of the question but you still need a direct reply, use the demo/contact path or email support so SEAREI can pick the conversation up with the right context.
If you need to report an issue or ask a direct question after reviewing the relevant page, email support@searei.com.
Next step
Need a direct reply?
Choose the contact path that matches your question, and SEAREI will pick the conversation up with the right context instead of routing you through a generic inbox.