North Carolina

Canopy MLS (Charlotte, North Carolina)

Canopy MLS §1.18.1 requires the disclosure directly ON the virtually staged or AI-enhanced image — captions and agent remarks are expressly not acceptable — plus the unstaged original immediately before or after it.

Yes, and Canopy MLS is unusually specific about where. §1.18.1 requires "a clear, readily visible disclosure directly ON the image or within the virtual tour," and states outright that disclosure provided only in captions, agent remarks, or supplemental text is NOT acceptable. The image must be labeled as AI-Enhanced, virtually-staged, or a rendering, and the unstaged original must appear immediately before or after it. Staging is limited to personal property and cosmetic changes: you may add furniture, art, plants, or change paint color, but you may not add amenities that do not exist, change room dimensions, fabricate a skyline view, or remove power lines, highways, or flaws.

Stage your next listing in 24 hours.

Create an account, upload photos, and get designer-reviewed, MLS-ready staging delivered before your listing appointment. Already have staged photos? MLS Ready compliance packaging is $49.

No credit card required · Designer-reviewed · MLS compliance built in

What Canopy MLS (Charlotte, North Carolina) requires

Disclosure requiredYes
Required label wordingAn on-image label is MANDATORY. No single mandated string for staging, but the rule specifies the labels: images must be "clearly labeled as AI-Enhanced, virtually-staged photo(s) or rendering(s)." Safest literal compliance is one of those three phrases on the image. Separately, §1.18 mandates the exact string "example photo" across any photograph that is similar to but not a photograph of the actual listing.
Label placementDIRECTLY ON the image — verbatim: "must include a clear, readily visible disclosure directly ON the image or within the virtual tour. NOTE: Disclosure provided ONLY in captions, agent remarks, or supplemental text is NOT acceptable." The nonstaged original must be included immediately before or after the staged image, or be easily accessible alongside the virtual tour. CAUTION: §1.7 bars company/agent/seller contact info in photos and Canopy reserves the right to remove images containing embedded advertising or promotion — the disclosure label is required, but a vendor brand name on the image is not permitted.
Listing description must discloseNo
Original photo requiredYes

Alterations this rule covers:

  • PERMITTED with disclosure: digitally placing furniture, mirrors, artwork, plants into an empty room
  • PERMITTED with disclosure: removing existing furniture and replacing it with digital furnishings
  • PERMITTED with disclosure: cosmetic alterations only (paint color, décor) provided no structural change is shown or implied
  • PERMITTED on "proposed" / "under construction" listings: AI-enhanced and virtually staged images for all facets of the real property to be conveyed, if clearly labeled
  • PROHIBITED INCLUSIONS: fabricated views (e.g. a Charlotte skyline or stadium view not physically possible from the location), changed room dimensions, amenities or structural features that do not exist (pools, fireplaces, additional rooms)
  • PROHIBITED EXCLUSIONS: removing power lines, water towers, nearby highways; removing flaws; editing virtual tours to skip, blur, or alter areas so as to conceal flaws or negative attributes

Canopy MLS Rules and Regulations §1.18.1 — AI-Enhanced, Virtually Staged Images, and Virtual Tours; also §1.18 (Media) and §1.7 (contact info in photos). Rules page revised August 28, 2025; official KB article restating §1.18.1 verbatim updated February 27, 2026.

Effective 2025-08-28.

Read the source →

Category-based (§8.4). Category I: no fine on first violation, correct within 2 business days, uncorrected = $100; same mistake again in the same calendar year = $100 immediately. Category II: $100 immediate fine. Category III: $500. Hearing triggered at 10 Category I or 3 Category II/III violations in a calendar year; hearing request fee capped at $500; overall ceiling $15,000. UNVERIFIED: which category a §1.18.1 disclosure failure falls into — the §8.4 tables name a Category I "digital image required violation" but no line item for AI-enhanced or virtually staged images. Do not publish a dollar figure for a staging-disclosure violation.

Is a caption enough to disclose virtual staging in Canopy MLS?

No. §1.18.1 says it directly: "Disclosure provided ONLY in captions, agent remarks, or supplemental text is NOT acceptable." The disclosure must appear on the image itself or within the virtual tour.

Source →

Does Canopy MLS require the original unstaged photo?

Yes, and it must be adjacent: "A nonstaged (original) image MUST be included immediately before or after the AI enhanced or virtually-staged photo(s) or be easily accessible alongside the virtual tour."

Source →

Can I edit out power lines or a highway behind a Charlotte listing?

No. §1.18.1(b) lists removing power lines, water towers, and nearby highways as prohibited exclusions, alongside removing flaws and blurring or skipping negative attributes in a virtual tour.

Source →

This page summarizes publicly available rules for general information and is not legal advice. Confirm current requirements with the cited source or your broker or legal counsel before relying on it.